Conflict management as a challenge and an opportunity

2 days
Conflicts are an everyday part of our (working)lives. To recognise conflict and to react adequately to it is a leadership task.

This seminar will address the following questions, both on theoretical and practical levels
- how do conflicts come about?
- what different kinds of conflict are there?
- how can conflicts be recognised and evaluated?
- how can conflicts be resolved constructively?

Theoretical presentations and practical hands-on work (role plays, mind mapping, visualisation etc.) will be used to understand the dynamics of conflict, and then useful models of resolution will be explored.

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