Preparing and carrying out performance appraisal interviews

2 days
One of the challenges of quality management is the use of performance appraisal, even in the caring professions. Frequently, those responsible are not prepared for this job, and there is no established culture of appraisal. Appraisal interviews are not standard, and often give cause for anxiety. But an appraisal interview can be seen as a leadership tool. This seminar will look at the challenges and the opportunities that these interviews bring.
To give staff the chance for fair appraisal, the appraiser must be aware of his or her own stance, and his or her own attitude to people in general. Knowledge of psychological issues pertaining to perception will be beneficial for precise observation and helpful appraisal of staff.

Contents of the seminar
- Own view of people
- Performance appraisal - what can and what can it not achieve
- Observation and perception
- Preparing interviews
- Carrying out interviews
- Dealing with resistance and criticism

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